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Legal · Aumata

Terms of Service

Last updated

Terms of Service

Effective Date: April 20, 2026 Last Updated: August 26, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at www.aumata.ai (the “Site”) and the managed marketing and growth services (the “Services”) provided by Red Sovereign LLC, doing business as Aumata (“Aumata,” “we,” “us,” or “our”).

By accessing the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. Definitions

  • “Client” means any individual or entity that engages Aumata’s paid Services.
  • “Content” means all text, images, graphics, code, data, and other materials created or provided in connection with the Services.
  • “Client Content” means any materials, data, brand assets, login credentials, or information provided by the Client to Aumata for use in delivering the Services.
  • “Deliverables” means all work product created by Aumata in the course of delivering the Services, including websites, copy, designs, code, integrations, reports, and related materials.

2. Eligibility

The Site and Services are intended for use by businesses and individuals who are at least 18 years of age. By using the Site or Services, you represent that you meet this requirement and have the authority to bind the entity on whose behalf you are engaging our Services.

3. Services Overview

3.1 Discovery and Quotes

We may provide an initial review, discovery conversation, or custom quote before a paid engagement. Unless a written statement of work says otherwise, these materials are informational and do not guarantee results.

3.2 Paid Services

Paid Services are provided through a written quote, Service Order, or statement of work. Aumata delivers a managed growth engagement in which an assigned strategist owns the plan and reviews work before it is published, supported by Aumata’s own software and automation. An engagement may include any combination of the following areas of work, as selected in the applicable Service Order:

  • Found: website design, development, hosting, and maintenance; search engine optimization; content produced for search and for AI answer engines; and paid media management.
  • Known: publishing and profile work on LinkedIn and other professional social channels for the Client’s company and its named representatives.
  • Reached: outbound prospecting, list building, and sequenced contact on the Client’s behalf.
  • Close: conversion paths, forms, booking, chat, visitor identification, email nurture, and CRM configuration and reporting.
  • Custom Services: additional integrations, tools, migrations, content, research, or operational work described in writing.

No area of work is included unless it is named in the applicable Service Order. The scope, timing, fees, and billing terms for each engagement are stated in that quote, Service Order, or statement of work. A public description of the Services does not expand a signed scope, and a signed scope does not obligate Aumata to areas of work it does not name.

4. Billing and Payment

4.1 Subscription Plans

Services may be offered as a one-time build, recurring managed service, or a combination of both, as stated in the applicable Service Order. Recurring services are billed on the schedule stated in that order.

4.2 Payment Terms

Payment is due at the beginning of each billing period. We accept payment via the methods specified during onboarding. Failure to make timely payment may result in suspension or termination of Services.

4.3 Ad Spend

If a signed Service Order includes paid media or another pass-through expense, the Client pays that spend directly unless the Service Order states otherwise. Aumata’s service fee does not include third-party spend unless expressly listed.

4.4 No Refunds

Fees are non-refundable. If you cancel mid-cycle on a monthly plan, your Services will continue through the end of the current billing period. Annual plan refunds are handled on a case-by-case basis at Aumata’s discretion.

4.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for any sales, use, VAT, or other taxes imposed on the Services, except for taxes based on Aumata’s net income.

5. Term and Cancellation

5.1 Monthly Plans

Monthly plans may be cancelled at any time with no cancellation fee. Cancellation takes effect at the end of the current billing period.

5.2 Annual Plans

Annual plans run for 12 months from the start date. Cancellation before the end of the annual term does not entitle you to a refund of the remaining balance, except at Aumata’s discretion.

5.3 Effect of Cancellation

Upon cancellation:

  • You retain ownership of all Deliverables as described in Section 7.
  • We will provide a full export of your website files within 7 business days of cancellation.
  • Access to Aumata-hosted services (website hosting, chatbot, analytics dashboards) will terminate at the end of the billing period.
  • We will revoke our access to any third-party platforms you authorized us to manage.

5.4 Suspension and Termination by Aumata

We reserve the right to suspend or terminate your access to the Services if you breach these Terms, fail to make timely payment, or engage in conduct that we reasonably determine is harmful to our business, reputation, or other clients. We will provide written notice and a reasonable opportunity to cure before termination, except in cases of material breach.

6. Client Responsibilities

As a Client, you agree to:

  • Provide accurate and complete information necessary for us to deliver the Services
  • Respond to requests for approvals, feedback, and information in a timely manner
  • Provide authorized access to third-party platforms as needed (e.g., Google Ads, social media accounts, domain registrar)
  • Ensure that all Client Content provided to us does not infringe any third-party intellectual property rights
  • Not use the Services for any unlawful purpose or in violation of any applicable laws or regulations
  • Maintain the confidentiality of any account credentials we create or manage on your behalf

Delays in Client responses or approvals may affect service timelines and deliverable schedules. Aumata is not responsible for delays caused by the Client’s failure to fulfill these responsibilities.

7. Intellectual Property and Content Ownership

7.1 Client Content

You retain all rights in Client Content you provide to us. By providing Client Content, you grant Aumata a non-exclusive, revocable license to use, reproduce, and modify such content solely for the purpose of delivering the Services.

7.2 Deliverables

Upon full payment for the applicable billing period, the Client owns all Deliverables created by Aumata in the course of delivering the Services, including but not limited to: website code and design, written content (articles, blog posts, social media copy), email sequences, and advertising creative. This ownership transfers upon creation and payment.

7.3 Aumata Tools, Methods, and Templates

Aumata retains all rights in its proprietary tools, methodologies, templates, frameworks, AI systems, and processes used to deliver the Services. Nothing in these Terms transfers ownership of Aumata’s underlying technology or intellectual property to the Client.

7.4 AI-Generated Content

Aumata uses large language models (including models provided by Anthropic, PBC) to draft Deliverables. All public-facing Deliverables are reviewed by a human strategist before publication. Aumata does not use Client personal data to train or fine-tune AI models; our AI sub-processors are contractually prohibited from using data transmitted via API for model training. See our AI Disclosure for full detail.

Client is responsible, as the publisher of Deliverables on its own channels, for applying any AI disclosure label required by Client’s applicable law (including, where relevant, the EU AI Act’s transparency obligations for AI-generated public-interest content). Aumata will assist Client on request in applying such labels consistently.

7.5 Portfolio and Case Study Rights

Unless otherwise agreed in writing, Aumata may reference the Client’s company name and general description of Services provided in Aumata’s portfolio, marketing materials, and case studies. Aumata will not disclose specific performance metrics without the Client’s prior written consent.

8. Website Hosting

This Section applies only where the applicable Service Order includes a website built or operated by Aumata.

8.1 Hosting Included

Where a website is in scope, hosting and maintenance of that website are included for the duration of the subscription at no separate charge.

8.2 Uptime

Aumata targets 99.9% uptime for websites it hosts but does not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance when possible.

8.3 Post-Cancellation

After cancellation, hosting provided by Aumata will terminate at the end of the billing period. Clients are responsible for migrating their website to another hosting provider. Aumata will provide exported site files as described in Section 5.3.

9. Disclaimers

9.1 No Guaranteed Results

Marketing outcomes depend on many factors outside Aumata’s control, including market conditions, competition, product quality, and client responsiveness. While we share performance benchmarks and historical results, we do not guarantee specific traffic, ranking, lead, or revenue outcomes.

Statistics referenced on our Site (e.g., average traffic growth, keyword growth) reflect historical performance of specific client engagements and are not guarantees of future results.

9.2 Third-Party Platforms

The Services may involve the use of third-party platforms (Google, Meta, LinkedIn, etc.) that are subject to their own terms and policies. Aumata is not responsible for changes in third-party platform policies, algorithms, pricing, or availability that may affect Service delivery or results.

9.3 As-Is

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AUMATA’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO AUMATA DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL AUMATA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER AUMATA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Red Sovereign LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Services; (c) any Client Content you provide; or (d) your violation of any applicable law or regulation.

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement, including business strategies, pricing information, client lists, performance data, and trade secrets. This obligation survives termination of these Terms for a period of 2 years.

Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is disclosed pursuant to a legal requirement, provided the disclosing party is given reasonable notice.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws provisions.

13.2 Informal Resolution

Before initiating any formal dispute resolution, the parties agree to attempt to resolve any dispute informally by contacting the other party and negotiating in good faith for a period of at least 30 days.

13.3 Arbitration

Any dispute not resolved informally shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in North Carolina. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Data Processing Addendum, Sub-processors list, AI Disclosure, and any Master Service Agreement executed between the parties, constitute the entire agreement between you and Aumata regarding the subject matter hereof.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

The failure of Aumata to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. Aumata may assign its rights and obligations without restriction.

14.5 Force Majeure

Aumata shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or third-party platform outages.

14.6 Notices

All notices under these Terms shall be sent to the email addresses on file. Notices to Aumata should be sent to [email protected].

15. Changes to These Terms

We may modify these Terms at any time. For active Clients, we will provide at least 30 days’ written notice of material changes. Your continued use of the Site or Services after such notice constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription as described in Section 5.

16. Contact Us

If you have questions about these Terms, contact us at:

Red Sovereign LLC d/b/a Aumata Email: [email protected] Website: www.aumata.ai/contact